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Purchase terms.

By confirming order client certifies that these purchase terms are understood and he/she agrees.

Pictures are illustrative, tones of material examples may differ from actual.

 

Ordering

When ordering from Dever Ltd webpage you may find help from buyers' guide, where it’s explained step by step how to complete your order. After confirming, your order comes in to our database and you will receive a confirmation to the email you added. At latest in one working day we put together the bill for our costumer and send it to the same email address. On request we can send the bill by regular mail or with the product. If so please add this info into box named ‘’requests and questions’’.

Payment for orders.

You can pay for your order by bank transfer in advance on the bases of 50% or 100%. You have to pay for your ordered products to Dever Ltd accounts (Swedbank 221042495588 or SEB 10220106581015). For part-prepayment 50% you have to cover the rest when receiving the product, there will be added postal fee Eesti post ELS courier 2,10 EUR. If costumer wishes to receive product directly from us there will be no postal fee added. Order shall take effect after we have received up-front payment 50% or 100%. Due date for up-front payment is 5 days. If due date passes and we haven’t received the payment we send a reminder. If reminder will not get respond in 2 days we cancel the order. If for some reasons you can’t make due date with your payment please contact us on email dever@dever.ee.

 

Delivery

When ordering you see the approximate time of completion next to every product. If we have the materials in storage we start making products right after receiving the up-front payment. If materials need ordering, it will take up to extra 2 weeks for materials to arrive to our storage. If receiving the materials will delay we will let you know immediately. In that case you can choose to wait till ripening of the product or cancel the order and we transfer money back to you in 5 workdays.

 

 

 

Delivery of Products

For the delivery of products a costumer can choose a most comfortable option:

After receiving a note for ripening of a product come and pick it up from our office or choose a comfortable place and time to meet and receive the product(s). That option is free for costumer.

Order the products through courier company to the address of your choice. Within Estonia it will be Estonian post ELS courier.

Product returns

Costumer has right to return the product in 14 days (starting from sending off goods). On complaint we will contact costumer in 5 working days starting from the date we receive the complaint. If product is not suitable because of our mistake (order does not meet ordered, preparation mistake etc), we return the payment in 15 workdays. We do not return delivery costs. If the product is not suitable because of costumers mistake (given measurements were wrong etc) we return 25% of products cost.

Warranty Terms

Warranty for the products is 1 year, in special cases or agreements 2 years. Warranty covers design errors, production errors, material mistakes and defect caused to the product because of these errors repairing and replacing costs. Warranty doesn’t cover the defects caused by costumers negligence or wrong handling, damage caused while decoration or acts of unknown intervention. If repairing the product proves impossible or production has been stopped, we have the right on consent of the costumer replace the product with equivalent or better. Warranty is based on product(s) sales invoice.